thanks

aCase Object ( [field_name_map] => Array ( [id] => Array ( [name] => id [vname] => LBL_ID [type] => id [required] => 1 [reportable] => 1 [comment] => Unique identifier ) [name] => Array ( [name] => name [vname] => LBL_SUBJECT [type] => name [dbType] => varchar [len] => 255 [audited] => 1 [unified_search] => 1 [comment] => The short description of the bug [merge_filter] => selected [required] => 1 [importable] => required ) [date_entered] => Array ( [name] => date_entered [vname] => LBL_DATE_ENTERED [type] => datetime [group] => created_by_name [comment] => Date record created ) [date_modified] => Array ( [name] => date_modified [vname] => LBL_DATE_MODIFIED [type] => datetime [group] => modified_by_name [comment] => Date record last modified ) [modified_user_id] => Array ( [name] => modified_user_id [rname] => user_name [id_name] => modified_user_id [vname] => LBL_MODIFIED_ID [type] => assigned_user_name [table] => users [isnull] => false [group] => modified_by_name [dbType] => id [reportable] => 1 [comment] => User who last modified record ) [modified_by_name] => Array ( [name] => modified_by_name [vname] => LBL_MODIFIED_NAME [type] => relate [reportable] =>

[/source] => non-db [rname] => user_name [table] => users [id_name] => modified_user_id [module] => Users [link] => modified_user_link [duplicate_merge] => disabled ) [created_by] => Array ( [name] => created_by [rname] => user_name [id_name] => modified_user_id [vname] => LBL_CREATED_ID [type] => assigned_user_name [table] => users [isnull] => false [dbType] => id [group] => created_by_name [comment] => User who created record ) [created_by_name] => Array ( [name] => created_by_name [vname] => LBL_CREATED [type] => relate [reportable] => [link] => created_by_link [rname] => user_name [source]

=> non-db [table] => users [id_name] => created_by [module] => Users [duplicate_merge] => disabled [importable] => false ) [description] => Array ( [name] => description [vname] => LBL_DESCRIPTION [type] => text [comment] => Full text of the note [rows] => 6 [cols] => 80 ) [deleted] => Array ( [name] => deleted [vname] => LBL_DELETED [type] => bool [default] => 0 [reportable] => [comment] => Record deletion indicator ) [created_by_link] => Array ( [name] => created_by_link [type] => link [relationship] => cases_created_by [vname] => LBL_CREATED_USER [link_type] => one [module] => Users [bean_name] => User

[/source] => non-db ) [modified_user_link] => Array ( [name] => modified_user_link [type] => link [relationship] => cases_modified_user [vname] => LBL_MODIFIED_USER [link_type] => one [module] => Users [bean_name] => User [source]

=> non-db ) [assigned_user_id] => Array ( [name] => assigned_user_id [rname] => user_name [id_name] => assigned_user_id [vname] => LBL_ASSIGNED_TO_ID [group] => assigned_user_name [type] => relate [table] => users [module] => Users [reportable] => 1 [isnull] => false [dbType] => id [audited] => 1 [comment] => User ID assigned to record [duplicate_merge] => disabled ) [assigned_user_name] => Array ( [name] => assigned_user_name [link] => assigned_user_link [vname] => LBL_ASSIGNED_TO_NAME [rname] => user_name [type] => relate [reportable] =>

[/source] => non-db [table] => users [id_name] => assigned_user_id [module] => Users [duplicate_merge] => disabled ) [assigned_user_link] => Array ( [name] => assigned_user_link [type] => link [relationship] => cases_assigned_user [vname] => LBL_ASSIGNED_TO_USER [link_type] => one [module] => Users [bean_name] => User [source]

=> non-db [duplicate_merge] => enabled [rname] => user_name [id_name] => assigned_user_id [table] => users ) [case_number] => Array ( [name] => case_number [vname] => LBL_NUMBER [type] => int [len] => 11 [required] => 1 [auto_increment] => 1 [unified_search] => 1 [comment] => Visual unique identifier [duplicate_merge] => disabled [disable_num_format] => 1 ) [type] => Array ( [name] => type [vname] => LBL_TYPE [type] => enum [options] => case_type_dom [len] => 255 [comment] => The type of issue (ex: issue, feature) [merge_filter] => enabled ) [status] => Array ( [name] => status [vname] => LBL_STATUS [type] => enum [options] => case_status_dom [len] => 25 [audited] => 1 [comment] => The status of the case ) [priority] => Array ( [name] => priority [vname] => LBL_PRIORITY [type] => enum [options] => case_priority_dom [len] => 25 [audited] => 1 [comment] => The priority of the case ) [resolution] => Array ( [name] => resolution [vname] => LBL_RESOLUTION [type] => text [comment] => The resolution of the case ) [work_log] => Array ( [name] => work_log [vname] => LBL_WORK_LOG [type] => text [comment] => Free-form text used to denote activities of interest ) [account_name] => Array ( [name] => account_name [rname] => name [id_name] => account_id [vname] => LBL_ACCOUNT_NAME [type] => relate [link] => accounts [table] => accounts [join_name] => accounts [isnull] => true [module] => Accounts [dbType] => varchar [len] => 100

[/source] => non-db [unified_search] => 1 [comment] => The name of the account represented by the account_id field [required] => 1 [importable] => required ) [account_name1] => Array ( [name] => account_name1 [source]

=> non-db [type] => text [len] => 100 [importable] => false ) [account_id] => Array ( [name] => account_id [type] => relate [dbType] => id [rname] => id [module] => Accounts [id_name] => account_id [reportable] => [vname] => LBL_ACCOUNT_ID [audited] => 1 [massupdate] => [comment] => The account to which the case is associated ) [tasks] => Array ( [name] => tasks [type] => link [relationship] => case_tasks

[/source] => non-db [vname] => LBL_TASKS ) [notes] => Array ( [name] => notes [type] => link [relationship] => case_notes [source]

=> non-db [vname] => LBL_NOTES ) [meetings] => Array ( [name] => meetings [type] => link [relationship] => case_meetings [bean_name] => Meeting

[/source] => non-db [vname] => LBL_MEETINGS ) [emails] => Array ( [name] => emails [type] => link [relationship] => emails_cases_rel [source]

=> non-db [vname] => LBL_EMAILS ) [calls] => Array ( [name] => calls [type] => link [relationship] => case_calls

[/source] => non-db [vname] => LBL_CALLS ) [bugs] => Array ( [name] => bugs [type] => link [relationship] => cases_bugs [source]

=> non-db [vname] => LBL_BUGS ) [contacts] => Array ( [name] => contacts [type] => link [relationship] => contacts_cases

[/source] => non-db [vname] => LBL_CONTACTS ) [accounts] => Array ( [name] => accounts [type] => link [relationship] => account_cases [link_type] => one [side] => right [source]

=> non-db [vname] => LBL_ACCOUNT ) [project] => Array ( [name] => project [type] => link [relationship] => projects_cases

[/source] => non-db [vname] => LBL_PROJECTS ) ) [id] => 6f4739fa-5d73-47b6-1e2c-4d9a0d100d8e [date_modified] => 2011-04-05 20:04:43 [modified_user_id] => 1 [assigned_user_id] => 1 [case_number] => 51 [resolution] => you case has been solved. with best regards support team [description] => new case to be closed later on [name] => new case to be closed later on [status] => Closed [priority] => P1 [created_by] => 1 [created_by_name] => govinda khatiwada [modified_by_name] => admin [bug_id] => [account_name] => govinda [account_id] => 70dcdd28-b353-9091-3d63-4d9a0d5bd819 [contact_id] => [task_id] => [note_id] => [meeting_id] => [call_id] => [email_id] => [assigned_user_name] => govinda khatiwada [account_name1] => [table_name] => cases [rel_account_table] => accounts_cases [rel_contact_table] => contacts_cases [module_dir] => Cases [object_name] => Case [importable] => 1 [emailSubjectMacro] => [CASE:%1] [additional_column_fields] => Array ( [0] => bug_id [1] => assigned_user_name [2] => assigned_user_id [3] => contact_id [4] => task_id [5] => note_id [6] => meeting_id [7] => call_id [8] => email_id ) [relationship_fields] => Array ( [account_id] => accounts [bug_id] => bugs [task_id] => tasks [note_id] => notes [meeting_id] => meetings [call_id] => calls [email_id] => emails ) [new_schema] => 1 [db] => MysqlManager Object ( [dbType] => mysql [backendFunctions:protected] => Array ( [free_result] => mysql_free_result [close] => mysql_close [row_count] => mysql_num_rows [affected_row_count] => mysql_affected_rows ) [helper] => MysqlHelper Object ( [db] => MysqlManager Object *RECURSION* [bean] => ) [tableName:protected] => [database] => Resource id #77 [dieOnError:protected] => [encode:protected] => 1 [query_time:protected] => 0.000765085220337 [lastmysqlrow:protected] => -1 [last_error:protected] => [lastResult:protected] => Array ( ) [preparedTokens:protected] => Array ( ) [count_id] => [references] => 29 [lastsql] => SELECT date_modified FROM cases WHERE id='6f4739fa-5d73-47b6-1e2c-4d9a0d100d8e' AND modified_user_id != '1' AND (modified_user_id != '1' OR date_modified > DATE_FORMAT('2011-04-05 20:04:20', '%Y-%m-%d %H:%i:%s')) ) [new_with_id] => [disable_vardefs] => [new_assigned_user_name] => [processed_dates_times] => Array ( [id] => 1 [name] => 1 [date_entered] => 1 [date_modified] => 1 [modified_user_id] => 1 [modified_by_name] => 1 [created_by] => 1 [created_by_name] => 1 [description] => 1 [deleted] => 1 [created_by_link] => 1 [modified_user_link] => 1 [assigned_user_id] => 1 [assigned_user_name] => 1 [assigned_user_link] => 1 [case_number] => 1 [type] => 1 [status] => 1 [priority] => 1 [resolution] => 1 [work_log] => 1 [account_name] => 1 [account_name1] => 1 [account_id] => 1 [tasks] => 1 [notes] => 1 [meetings] => 1 [emails] => 1 [calls] => 1 [bugs] => 1 [contacts] => 1 [accounts] => 1 [project] => 1 ) [process_save_dates] => 1 [save_from_post] => 1 [duplicates_found] => [dbManager] => MysqlManager Object ( [dbType] => mysql [backendFunctions:protected] => Array ( [free_result] => mysql_free_result [close] => mysql_close [row_count] => mysql_num_rows [affected_row_count] => mysql_affected_rows ) [helper] => MysqlHelper Object ( [db] => MysqlManager Object *RECURSION* [bean] => ) [tableName:protected] => [database] => Resource id #77 [dieOnError:protected] => [encode:protected] => 1 [query_time:protected] => 0.000765085220337 [lastmysqlrow:protected] => -1 [last_error:protected] => [lastResult:protected] => Array ( ) [preparedTokens:protected] => Array ( ) [count_id] => [references] => 29 [lastsql] => SELECT date_modified FROM cases WHERE id='6f4739fa-5d73-47b6-1e2c-4d9a0d100d8e' AND modified_user_id != '1' AND (modified_user_id != '1' OR date_modified > DATE_FORMAT('2011-04-05 20:04:20', '%Y-%m-%d %H:%i:%s')) ) [deleted] => 0 [update_date_modified] => 1 [update_modified_by] => 1 [update_date_entered] => [set_created_by] => 1 [team_set_id] => [ungreedy_count] => [field_defs] => Array ( [id] => Array ( [name] => id [vname] => LBL_ID [type] => id [required] => 1 [reportable] => 1 [comment] => Unique identifier ) [name] => Array ( [name] => name [vname] => LBL_SUBJECT [type] => name [dbType] => varchar [len] => 255 [audited] => 1 [unified_search] => 1 [comment] => The short description of the bug [merge_filter] => selected [required] => 1 [importable] => required ) [date_entered] => Array ( [name] => date_entered [vname] => LBL_DATE_ENTERED [type] => datetime [group] => created_by_name [comment] => Date record created ) [date_modified] => Array ( [name] => date_modified [vname] => LBL_DATE_MODIFIED [type] => datetime [group] => modified_by_name [comment] => Date record last modified ) [modified_user_id] => Array ( [name] => modified_user_id [rname] => user_name [id_name] => modified_user_id [vname] => LBL_MODIFIED_ID [type] => assigned_user_name [table] => users [isnull] => false [group] => modified_by_name [dbType] => id [reportable] => 1 [comment] => User who last modified record ) [modified_by_name] => Array ( [name] => modified_by_name [vname] => LBL_MODIFIED_NAME [type] => relate [reportable] => [source]

=> non-db [rname] => user_name [table] => users [id_name] => modified_user_id [module] => Users [link] => modified_user_link [duplicate_merge] => disabled ) [created_by] => Array ( [name] => created_by [rname] => user_name [id_name] => modified_user_id [vname] => LBL_CREATED_ID [type] => assigned_user_name [table] => users [isnull] => false [dbType] => id [group] => created_by_name [comment] => User who created record ) [created_by_name] => Array ( [name] => created_by_name [vname] => LBL_CREATED [type] => relate [reportable] => [link] => created_by_link [rname] => user_name

[/source] => non-db [table] => users [id_name] => created_by [module] => Users [duplicate_merge] => disabled [importable] => false ) [description] => Array ( [name] => description [vname] => LBL_DESCRIPTION [type] => text [comment] => Full text of the note [rows] => 6 [cols] => 80 ) [deleted] => Array ( [name] => deleted [vname] => LBL_DELETED [type] => bool [default] => 0 [reportable] => [comment] => Record deletion indicator ) [created_by_link] => Array ( [name] => created_by_link [type] => link [relationship] => cases_created_by [vname] => LBL_CREATED_USER [link_type] => one [module] => Users [bean_name] => User [source]

=> non-db ) [modified_user_link] => Array ( [name] => modified_user_link [type] => link [relationship] => cases_modified_user [vname] => LBL_MODIFIED_USER [link_type] => one [module] => Users [bean_name] => User

[/source] => non-db ) [assigned_user_id] => Array ( [name] => assigned_user_id [rname] => user_name [id_name] => assigned_user_id [vname] => LBL_ASSIGNED_TO_ID [group] => assigned_user_name [type] => relate [table] => users [module] => Users [reportable] => 1 [isnull] => false [dbType] => id [audited] => 1 [comment] => User ID assigned to record [duplicate_merge] => disabled ) [assigned_user_name] => Array ( [name] => assigned_user_name [link] => assigned_user_link [vname] => LBL_ASSIGNED_TO_NAME [rname] => user_name [type] => relate [reportable] => [source]

=> non-db [table] => users [id_name] => assigned_user_id [module] => Users [duplicate_merge] => disabled ) [assigned_user_link] => Array ( [name] => assigned_user_link [type] => link [relationship] => cases_assigned_user [vname] => LBL_ASSIGNED_TO_USER [link_type] => one [module] => Users [bean_name] => User

[/source] => non-db [duplicate_merge] => enabled [rname] => user_name [id_name] => assigned_user_id [table] => users ) [case_number] => Array ( [name] => case_number [vname] => LBL_NUMBER [type] => int [len] => 11 [required] => 1 [auto_increment] => 1 [unified_search] => 1 [comment] => Visual unique identifier [duplicate_merge] => disabled [disable_num_format] => 1 ) [type] => Array ( [name] => type [vname] => LBL_TYPE [type] => enum [options] => case_type_dom [len] => 255 [comment] => The type of issue (ex: issue, feature) [merge_filter] => enabled ) [status] => Array ( [name] => status [vname] => LBL_STATUS [type] => enum [options] => case_status_dom [len] => 25 [audited] => 1 [comment] => The status of the case ) [priority] => Array ( [name] => priority [vname] => LBL_PRIORITY [type] => enum [options] => case_priority_dom [len] => 25 [audited] => 1 [comment] => The priority of the case ) [resolution] => Array ( [name] => resolution [vname] => LBL_RESOLUTION [type] => text [comment] => The resolution of the case ) [work_log] => Array ( [name] => work_log [vname] => LBL_WORK_LOG [type] => text [comment] => Free-form text used to denote activities of interest ) [account_name] => Array ( [name] => account_name [rname] => name [id_name] => account_id [vname] => LBL_ACCOUNT_NAME [type] => relate [link] => accounts [table] => accounts [join_name] => accounts [isnull] => true [module] => Accounts [dbType] => varchar [len] => 100 [source]

=> non-db [unified_search] => 1 [comment] => The name of the account represented by the account_id field [required] => 1 [importable] => required ) [account_name1] => Array ( [name] => account_name1

[/source] => non-db [type] => text [len] => 100 [importable] => false ) [account_id] => Array ( [name] => account_id [type] => relate [dbType] => id [rname] => id [module] => Accounts [id_name] => account_id [reportable] => [vname] => LBL_ACCOUNT_ID [audited] => 1 [massupdate] => [comment] => The account to which the case is associated ) [tasks] => Array ( [name] => tasks [type] => link [relationship] => case_tasks [source]

=> non-db [vname] => LBL_TASKS ) [notes] => Array ( [name] => notes [type] => link [relationship] => case_notes

[/source] => non-db [vname] => LBL_NOTES ) [meetings] => Array ( [name] => meetings [type] => link [relationship] => case_meetings [bean_name] => Meeting [source]

=> non-db [vname] => LBL_MEETINGS ) [emails] => Array ( [name] => emails [type] => link [relationship] => emails_cases_rel

[/source] => non-db [vname] => LBL_EMAILS ) [calls] => Array ( [name] => calls [type] => link [relationship] => case_calls [source]

=> non-db [vname] => LBL_CALLS ) [bugs] => Array ( [name] => bugs [type] => link [relationship] => cases_bugs

[/source] => non-db [vname] => LBL_BUGS ) [contacts] => Array ( [name] => contacts [type] => link [relationship] => contacts_cases [source]

=> non-db [vname] => LBL_CONTACTS ) [accounts] => Array ( [name] => accounts [type] => link [relationship] => account_cases [link_type] => one [side] => right

[/source] => non-db [vname] => LBL_ACCOUNT ) [project] => Array ( [name] => project [type] => link [relationship] => projects_cases [source]

=> non-db [vname] => LBL_PROJECTS ) ) [custom_fields] => DynamicField Object ( [use_existing_labels] => [module] => Cases [bean] => aCase Object *RECURSION* ) [column_fields] => Array ( [0] => id [1] => name [2] => date_entered [3] => date_modified [4] => modified_user_id [5] => modified_by_name [6] => created_by [7] => created_by_name [8] => description [9] => deleted [10] => created_by_link [11] => modified_user_link [12] => assigned_user_id [13] => assigned_user_name [14] => assigned_user_link [15] => case_number [16] => type [17] => status [18] => priority [19] => resolution [20] => work_log [21] => account_name [22] => account_name1 [23] => account_id [24] => tasks [25] => notes [26] => meetings [27] => emails [28] => calls [29] => bugs [30] => contacts [31] => accounts [32] => project ) [list_fields] => Array ( [0] => id [1] => priority [2] => status [3] => name [4] => account_name [5] => case_number [6] => account_id [7] => assigned_user_name [8] => assigned_user_id ) [current_notify_user] => [fetched_row] => Array ( [id] => 6f4739fa-5d73-47b6-1e2c-4d9a0d100d8e [name] => new case to be closed later on [date_entered] => 2011-04-04 18:27:35 [date_modified] => 2011-04-05 20:04:20 [modified_user_id] => 1 [created_by] => 1 [description] => new case to be closed later on [deleted] => 0 [assigned_user_id] => 1 [case_number] => 51 [type] => Administration [status] => New [priority] => P1 [resolution] => you case has been solved. with best regards support team [work_log] => [account_id] => 70dcdd28-b353-9091-3d63-4d9a0d5bd819 ) [layout_def] => [force_load_details] => [optimistic_lock] => 1 [disable_custom_fields] => [number_formatting_done] => [process_field_encrypted] => [acltype] => module [additional_meta_fields] => Array ( ) [special_notification] => [in_workflow] => [listview_inner_join] => Array ( ) [required_fields] => Array ( [name] => 1 [account_name] => 2 ) [acl_fields] => 1 [logicHookDepth] => Array ( [before_retrieve] => 1 [after_retrieve] => 1 [before_save] => 1 ) [created_by_link] => [modified_user_link] => [assigned_user_link] => [type] => Administration [work_log] => [tasks] => [notes] => [meetings] => [emails] => [calls] => [bugs] => [contacts] => [accounts] => [project] => [relDepth] => 0 [rel_fields_before_value] => Array ( [account_id] => 70dcdd28-b353-9091-3d63-4d9a0d5bd819 [bug_id] => [task_id] => [note_id] => [meeting_id] => [call_id] => [email_id] => ) [old_modified_by_name] => govinda khatiwada )

Check the contents of ‘Bean’. You will be able to get the customer from there.

to the original customer, I would like to notify the customer instead of custom.

I tried using .
$to['Customer'] = (‘$email’); this doesnot work neither (‘email_address’). Can anyone post what should be there to send to the original client.

thanks

/////////////////////////////////////////////////////

if (!sendSugarPHPMail($to, $subject, $body))

you have to change it to:

if (!$this->sendSugarPHPMail($to, $subject, $body))

/////////////////////////////////////////////////////

About the function ’sendSugarPHPMail’ you have to include the two files:

/////////////////////////////////////////////////////

require_once(‘include/SugarPHPMailer.php’); require_once(‘modules/Administration/Administration.php’);

/////////////////////////////////////////////////////

(I say this because some guy in the other post (in the function ’sendSugarPHPMail’ post) said that it wasn’t necessary to include those files but YOU HAVE TO INCLUDE THEM!)

If you get errors is because the configuration of the mail and its server.

Hope it helped.

Thanks,
Gareth

Rakesh :
neighter error is coming nor email is sending.
The code should be written & instructed properly

Make sure you’re using the email wrapper function, there’s a link at the top of this post.